Returns & Exchanges

At FNIRSI Official Store, we stand behind our high-precision tools and offer a 30-day return policy to ensure you are completely satisfied with your electronic testing equipment. If your device is defective or does not meet your professional needs, we provide a streamlined process for repairs, replacements, or full refunds.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Device

  Ensure the oscilloscope, multimeter, or tool is placed back in its original packaging with all included probes, cables, and manuals to qualify for a full refund.

• 3.
  Ship the Package

  Affix the provided shipping label and drop off the package at a certified carrier location, ensuring you retain the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned hardware, we will process your refund or dispatch a replacement unit within 5-7 business days.